Terms of Service
Last updated: September 27, 2026
Welcome to Viaje. These Terms are an agreement between you and Viaje ("we," "us"). By creating an account or using the app, you agree to them. Please read them.
Important — please read first. Viaje is a convenience tool that helps you organise your travel. It is not the official source of truth for any booking, and it does not replace your airline, hotel, or other travel providers. In plain terms:
- Always confirm the important things directly with your airline, hotel, or provider — especially flight times, gates, check-in windows, and cancellations.
- Keep your own copies of your bookings. Export your trip or save a PDF, and download your documents so you can still see them if the app is unavailable, you're offline, or something goes wrong.
- Don't rely on the app alone for time-sensitive decisions (like when to leave for the airport or whether a flight is on time).
1. The service
Viaje is a travel-organisation app that helps you keep a trip's bookings, itinerary, travelers, and documents in one place, including an AI feature that reads booking confirmations you upload to fill in details for you.
2. Your account
You're responsible for your account and for keeping your login secure. You must provide accurate information and be old enough to form a binding contract in your jurisdiction.
3. Your content
You keep ownership of the content you add (trips, documents, photos, notes). You grant us the limited permission needed to store, display, and process that content to provide the service — including sending uploaded booking confirmations to our AI provider to extract details for you. You're responsible for having the right to upload what you upload, and for not uploading unlawful or infringing material.
4. Acceptable use
Don't misuse the service: no illegal activity, no attempts to break security or access others' data, no uploading of malicious content, and no reselling the service without permission.
5. AI-assisted features — accuracy
Viaje's import and suggestion features use AI to interpret documents and suggest content. AI can make mistakes. Always verify important details (times, dates, confirmation numbers, addresses) against your original confirmations. Viaje is an organiser — it does not book travel, and it is not responsible for your bookings, reservations, cancellations, or travel outcomes.
6. Verify everything with the original source
Information shown in Viaje — including flight status, times, gates, terminals, weather, maps, and details pulled from your uploads — may be incomplete, delayed, out of date, or wrong, and some information (for example, live flight updates) is only available at certain times or not at all for certain routes or carriers.
You must independently confirm anything you rely on directly with the airline, hotel, or other provider before you act on it. Viaje pulls some data from third parties and cannot guarantee it is accurate, current, or complete. If what Viaje shows differs from your airline or provider, the airline or provider is correct — not the app.
7. Keep your own copies (backups and offline access)
Viaje stores your trip in the cloud and offers ways to export it (for example, exporting your itinerary or saving documents for offline viewing). You are responsible for keeping your own independent copies of your bookings and confirmations — for example, by exporting or saving a PDF of your trip and downloading your documents before you travel.
Do not treat Viaje as your only record of a booking. The app may be unavailable when you need it — because of an outage, a bug, a lost or dead device, no internet connection, an expired session, or account issues — and we do not guarantee that your content will always be accessible or recoverable. Keeping your own copies protects you if that happens.
8. Not for time-critical or emergency reliance
Viaje is a planning and organising aid. Do not rely on it as your sole source for time-critical or safety-critical decisions, such as when to leave for the airport, whether a flight is on time or has changed, or whether a reservation is still valid. Always give yourself enough time and confirm with the provider. We are not responsible for missed flights, missed connections, missed reservations, penalties, or other losses that result from relying on the app instead of confirming with your provider.
9. Subscriptions
Some features may require a paid subscription. If offered, subscriptions are billed through your Apple account, renew automatically unless canceled, and are managed in your device's account settings. Pricing and what's included will be shown before you purchase. Refunds are handled per Apple's policies.
10. Third-party services
The app relies on providers (e.g., Supabase, Anthropic, Apple, and mapping, weather, and flight-data providers). Your use may also be subject to their terms. We're not responsible for third-party services outside our control, or for the accuracy or availability of data they supply.
11. Availability
We work to keep Viaje running but don't guarantee it will be uninterrupted, timely, secure, or error-free. Features may change, and we may modify or discontinue parts of the service at any time.
12. Disclaimers and limitation of liability
The service is provided "as is" and "as available," without warranties of any kind to the extent permitted by law, including any implied warranties of accuracy, reliability, fitness for a particular purpose, or that the service or its data will be uninterrupted, current, or error-free.
To the maximum extent permitted by law, Viaje and its owners are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any travel-related losses — including but not limited to missed or delayed flights, missed connections or reservations, cancellation or change fees, rebooking costs, lost or inaccessible booking information, or any other costs — arising from your use of, reliance on, or inability to use the app or the information in it.
We work to protect your information (see our Privacy Policy), but no system is perfectly secure and we cannot guarantee that the service or its providers will never be subject to unauthorized access, hacking, or a data breach. To the maximum extent permitted by law, we are not liable for damages arising from unauthorized access to, or alteration or loss of, your data. Nothing in this section, however, removes any breach-notification duty or other obligation we have under applicable law.
To the maximum extent permitted by law, our total liability to you for any claim relating to the service will not exceed the greater of (a) the amount you paid us for the service in the twelve months before the claim, or (b) US $50.
Some jurisdictions don't allow certain limitations, and nothing in these Terms limits or waives any rights or protections you have that cannot be limited or waived under applicable law. In that case, those limitations apply only to the extent permitted, and your non-waivable rights remain.
13. Indemnification
To the extent permitted by law, you agree to cover (indemnify) Viaje and its owners against claims, losses, and reasonable costs arising from your misuse of the service, your violation of these Terms, or your violation of someone else's rights.
14. Governing law
These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. Any disputes will be handled in the state or federal courts located in Texas, unless the law where you live requires otherwise.
15. Termination
You can stop using Viaje and delete your account anytime. We may suspend or terminate accounts that violate these Terms.
16. Changes
We may update these Terms; we'll revise the "Last updated" date and, for material changes, notify you in the app. Continued use means you accept the updated Terms.